Privacy and cookie notice

Last updated: 25 July 2026

Solid Finish Solutions is responsible for the personal information described in this notice. You can contact us at solidfinishsolutions@gmail.com or on 07739 960753.

Information we collect

When you request a quote or contact us, we may collect your name, telephone number, email address, property or project location, photographs, project details and correspondence. We also keep information needed to prepare quotes, carry out agreed work, issue invoices and maintain business records.

Why we use it

We use enquiry information to respond to you and take steps at your request before entering a contract. If you appoint us, we use the information to perform the agreed work and meet legal, accounting and tax obligations. We may use limited records for legitimate business interests such as handling queries, protecting our rights and improving our service.

Who receives information

Information may be processed by services used to host the website, receive enquiry forms, provide email, store business records and perform analytics where you consent. We share information with professional advisers, insurers, subcontractors or authorities only where necessary and appropriate. We do not sell personal information.

How long we keep it

Unsuccessful enquiry records are normally reviewed and deleted when they are no longer useful, generally within 24 months. Contract, invoice and payment records may be retained for up to seven years to meet legal and accounting requirements. Records may be kept longer where necessary to establish or defend a legal claim.

Analytics cookies

Google Analytics is optional and loads only after you select “Accept analytics”. It helps us understand page visits and whether visitors use phone, email, WhatsApp or quotation buttons. Google Analytics may set identifiers such as _ga and _ga_*. If you decline, the analytics script is not loaded. You can withdraw a previous choice by clearing this site’s stored data in your browser, after which the choice will be shown again.

Your rights

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, objection or transfer. Where processing relies on consent, you may withdraw it. Contact us using the details above. You can also complain to the Information Commissioner’s Office.

Security and updates

We use reasonable measures to protect personal information and limit access to people and services that need it. We may update this notice when our services or legal requirements change; the date above shows the latest revision.